Privacy Policy
Our concierge service will handle your personal data with responsibility and ensure its protection and confidentiality in any activity related to our services.
This privacy policy defines how we use and protect your data.
Information We Collect
We may collect the following types of information:
Personal data: Name and Surname, Date of Birth, Email Address, Phone Number, Residential/Temporary Address and any other information you provide to us.
Travel & Logistics Information: Flight Details (Flight Number, Departure & Arrival Time), Transportation Requests (Car or Transfer Details), Hotel or Temporary Accommodation Details.
Payment Information: Invoice & Payment Details, Financial Transactions for Tickets & Reservations.
Special Requests & Preferences: Allergies & Other Dietary Restrictions, Health-Related Requests (e.g., Special Assistance for Travel), Preferred Services & Activities
Legal & Administrative Information: Passport or ID Document Details, Relevant Information for Visa or Other Documentation Assistance.
Communication History: Communication Records with Clients (Emails, Chats, Phone Calls), Feedback & Reviews.
How We Use Your Information
We use your information to:
Based on the customer’s requests and prior agreements, we provide tickets, transportation, accommodation, and other necessary services.
Data may be used to improve our services, including analyzing customer feedback and reviews.
Data may be stored in accordance with Georgian legislation.
As a result of processing the collected data, we will try to offer you personalized offers.
If necessary, data may be used in accordance with legal requirements or regulations.
We do not sell or rent your personal data, however, we may share it with:
Trusted third parties who assist us in fulfilling bookings. Legal authorities when required by law. Business partners such as hotels, transportation providers, and event organizers.
We operate according to the highest standards and take the necessary measures to protect your data;
however, it is important to note that data security in the online space cannot be fully guaranteed.
You have the right to:
Request access to, update, or delete your personal data. Opt out of marketing communications, Request a copy of your stored information.
Third-Party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy policies.
We may update this policy from time to time. Any changes will be reflected on our website.
If you have any questions regarding the privacy policy,
please contact us at: